Gmail Selected File Not Supported for Upload
Hello Molly,
I can understand the inconvenience yous have experienced. However, I really appreciate your efforts towards resolving the issue.
In gild to sympathise the issue more than clearly, I would request you to provide me with the following information.
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Are you getting any fault message/code? If yes, what is the exact error message?
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Since how long are you experiencing this issue?
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Which antivirus program are you using in the organization?
There is a possibility that the issue might accept occurred due to incorrect Internet Explorer settings or the file path is not supported in Internet Explorer.
I would advise yous to effort the following methods and check if it helps.
Method 1:
I would suggest you to try and follow the steps provided below when yous click to download any file.
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Open Net explorer.
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Click on settings icon (gear icon) present on the meridian right hand side.
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Now click on Internet options.
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Click on Security tab.
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Go to Custom level.
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Under download brand sure file download is enable.
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Click OK.
If the issue even so persists, delight follow method 2
Method ii:
How to kicking the system in "safe manner with networking" , please follow the steps in the link provided below.
Avant-garde startup options (including rubber manner).
http://windows.microsoft.com/en-in/windows7/advanced-startup-options-including-safety-mode
If the issue still persists, please follow method 3.
Method 3:
How to run "Net Explorer without add-ons", delight follow the steps given beneath.
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Click the "Start" button.
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Click "All Programs".
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Click "Accessories".
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Click "System Tools", and then click Internet Explorer (No Add together-ons).
Note: Later on disabling all the "add together-ons" fixes the problem, y'all might desire to use "Add-on Manager" to disable all add-ons and and so turn on add-ons only as you demand them. This will allow yous to analyze which add-on is causing the problem.
For more details, refer the beneath link:
How to run "Internet Explorer without add-ons"
http://windows.microsoft.com/en-u.s./net-explorer/manage-add-ons#ie=ie-11-win-seven
I hope this data is helpful.
Please do permit the states know if y'all need any farther assistance, nosotros will be glad to assist you lot.
Thank you.
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Howdy Jayant and thanks. I'm going to reply in the same order yous asked for more info. Promise this makes sense.
ane. Are you getting any error message/code? The "fault message" I go is this:
ii. How long are you experiencing this issue? I typically use Firefox and am actually a Top Contributor in the Gmail Help Forum. A user is having this problem and I am able to replicate it! And then I can't answer how long as I simply noticed it yesterday. :o)
3. I am using AVG antivirus. I do non know what the user in the Gmail Help Forum is using.
For Method 1, download file is enabled. Behavior withal persists.
I oasis't tried Method 2 even so.
For Method 3, I did endeavor Inprivate browsing as that should have been IE without any add together-ons. I don't take any add-ons to begin with; however, behavior still persists.
Practise yous suggest I get ahead and try Method 2 ?
Hi Molly,
I tin understand the inconvenience you have experienced. Even so, I really appreciate your efforts towards resolving the issue.
In order to understand the result more than conspicuously, I would request yous to provide me with the post-obit information.
Are you getting any error message/code? If yes, what is the exact error bulletin?
Since how long are you experiencing this issue?
Which antivirus plan are yous using in the system?
At that place is a possibility that the effect might accept occurred due to incorrect Internet Explorer settings or the file path is not supported in Internet Explorer.
I would propose yous to try the following methods and check if it helps.
Method 1:
I would suggest yous to attempt and follow the steps provided beneath when you click to download any file.
Open Internet explorer.
Click on settings icon (gear icon) present on the pinnacle right hand side.
Now click on Internet options.
Click on Security tab.
Get to Custom level.
Under download brand sure file download is enable.
Click OK.
If the outcome still persists, please follow method two
Method 2:
How to boot the system in "safe mode with networking" , please follow the steps in the link provided below.
Avant-garde startup options (including condom fashion).
http://windows.microsoft.com/en-in/windows7/avant-garde-startup-options-including-safe-fashion
If the event withal persists, please follow method 3.
Method 3:
How to run "Internet Explorer without add together-ons", please follow the steps given below.
Click the "Start" push.
Click "All Programs".
Click "Accessories".
Click "Organization Tools", and then click Net Explorer (No Add-ons).
Note: After disabling all the "add-ons" fixes the problem, you might want to use "Add-on Manager" to disable all add together-ons and so turn on add-ons only equally yous need them. This volition let you to analyze which add together-on is causing the problem.
For more details, refer the below link:
How to run "Cyberspace Explorer without add-ons"
http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-11-win-7
I hope this information is helpful.
Please practice allow us know if y'all need any further assist, we will exist glad to assist you.
Thank you.
ane person establish this reply helpful
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Howdy Molly,
Thank yous for providing united states with the detailed description well-nigh the issue.
I really appreciate your efforts towards resolving the event.
According to the post, if the user is using AVG antivirus program in the system, I would suggest you to temporarily disable the antivirus program . Please follow the steps given beneath and check if it helps.
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Open AVG Antivirus and click the "Options" drop-down menu. Click the "Advanced Options" entry.
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Select "Temporarily Disable AVG Protection" from the navigation panel. Click the "Temporarily Disable AVG Protection" button.
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Read the displayed warning, then apply the "Disable AVG for" drop-downwardly box and select the amount of time to disable protection. Choose "Until Restart" to disable protection until you restart your reckoner. Click "OK" when finished. Click "Enable AVG Protection" to enable protection before your gear up time runs out.
Note: Antivirus software can help protect your reckoner against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable information technology equally presently as you're done. If yous're connected to the Cyberspace or a network while your antivirus software is disabled, your estimator is vulnerable to attacks.
If the user is using any other antivirus programs in the organisation, please follow the steps given below.
How to Disable antivirus software , please refer the link below.
http://windows.microsoft.com/en-us/windows/disable-antivirus-software#1TC=windows-seven
Annotation: Whatever data files that are infected may but be cleaned past deleting the file entirely, which means there is a potential for data loss.
When yous disable Antivirus:
Important Notation: Antivirus software can assistance protect your computer against viruses and other security threats. In nearly cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you lot should re-enable it equally shortly as y'all're done. If you're connected to the Internet or a network while your antivirus software is disabled, your reckoner is vulnerable to attacks.
I hope this information is helpful.
Please exercise let united states of america know if you need any farther assist, nosotros will be glad to assist you.
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I disabled AVG simply that made no difference. >:o{
Here are screenshots of my Cyberspace Options settings. Allow me know if I need to modify something.
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Hello Molly,
Thanks for keeping united states posted and providing us with the detailed screenshots.
I really capeesh your efforts towards resolving the issue.
In that location is a possibility that the user account might have gone corrupt in the system.
I would advise you lot to attempt the steps in the link give beneath and check if it helps.
Create a user account
http://windows.microsoft.com/en-us/windows/create-user-business relationship#create-user-account=windows-7
I promise this information is helpful.
Please do allow us know if you lot demand whatsoever further assistance, nosotros will be glad to assist you.
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How-do-you-do Molly,
Thanks for keeping united states of america posted and providing u.s.a. with the detailed screenshots.
I really appreciate your efforts towards resolving the upshot.
There is a possibility that the user account might have gone decadent in the system.
I would suggest you to try the steps in the link requite below and cheque if information technology helps.
Create a user business relationship
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7
I hope this information is helpful.
Please practise permit united states know if you demand any further help, we will be glad to assist you.
So, I did all this. Created a new user account. got exactly the same result "this file is not supported" (or whatever the message was as I mentioned before).
what gives? lol. My brother has Windows 7 and he was able to insert a photo (not adhere) in Gmail with no issue. Another colleague was able to insert photograph equally well. It appears our settings in IE are the same.
need more than ideas, please!!
thank you lot in accelerate.
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Hullo Molly,
Thank you for keeping us posted.
I certainly empathise the inconvenience caused to y'all. Even so, I really appreciate your efforts towards resolving the event.
In society to understand the issue more conspicuously, I would request you to kindly provide me with the following information.
-
Which version of Net Explorer are yous using in the system?
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Are you facing this outcome with Firefox?
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Please confirm are you going to insert images from Google drive and and then select the upload choice?
Please provide the above data to assist you better.
Give thanks you.
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Hullo Molly,
Thank you for keeping us posted.
I certainly empathise the inconvenience acquired to you. Withal, I actually capeesh your efforts towards resolving the effect.
In order to empathise the issue more clearly, I would request you to kindly provide me with the post-obit information.
Which version of Net Explorer are y'all using in the system?
Are you facing this issue with Firefox?
Please ostend are you going to insert images from Google drive and so select the upload option?
Please provide the to a higher place information to assist you better.
Thank you.
In reply to your questions:
ane In my original post I mentioned I am using IE version 11.
ii. In my original post I said I have no problems using Firefox or Chrome.
three. I am not using Google Drive. I am composing an email using Gmail and wish to insert a photo (not attach via paperclip). see attached screen shot.
hither is the photo I take been trying to insert.
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Hullo Molly,
Cheers for providing united states of america with the detailed description about the issue.
This issue seems to be with the settings of the Gmail.
I would advise yous to contact Gmail regarding this issue.
Delight refer to the link requite below.
https://support.google.com/mail/?hl=en
I promise this information is helpful.
Please do let us know if you lot need farther assistance, nosotros'll be glad to assist yous.
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Hello Molly,
Thank you for providing u.s. with the detailed description about the issue.
This upshot seems to be with the settings of the Gmail.
I would suggest y'all to contact Gmail regarding this upshot.
Please refer to the link requite below.
https://back up.google.com/mail service/?hl=en
I promise this information is helpful.
Please exercise let united states know if you need further aid, we'll be glad to help you.
I am a Superlative Contributor in the Gmail Help Forum, so I like to think I know my way around almost Gmail issues.
The outcome seems to be browser-specific as I can insert an prototype using Firefox and Chrome. I do not know what Gmail setting would demand to be fixed for it to work in IE. It is interesting that most of my colleagues in the Gmail Assistance Forum can insert an epitome using the same operating system (Windows 7) and using IE 11. To me, that indicates at that place must be a setting in IE that I and a handful of other Gmail users are missing. I posted my Internet Options settings earlier in this post. I am curious if anyone took a expect at those settings to see what I may take missed.
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Source: https://answers.microsoft.com/en-us/ie/forum/all/selected-file-xxxjpg-is-not-supported-for-upload/af7d080e-8ba2-47f6-8b38-3b27fdd03279
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